Management of Services and Technology

Giovanni Perrone is professor of Business and Management Engineering at the University of Palermo. He is Head of the Department of Engineering at University of Palermo and President of AiIG (the Italian scientific association of business and management engineering scholars). He is also President of Service Innovation Laboratory S.c.r.a.l.. He was President of PNICube (the national Association of University Business Incubators) from 2016-2019, President of the EurOMA (the European Operations Management Association) from June 2016 to June 2019. He is Member of the Steering Committee for the Italian Minister of Research and Education for the program HEInnovate. Furthermore, he was Director of the Engineering Management Degree programme at the University of Palermo from 2005-2011, member of the board of ARCA - the Business Incubator of the University of Palermo from 2008 to 2011 and member of the board of the ISIDA Business School.  Giovanni Perrone teaches “Industrial organization and Strategies and Business Game” and “Technology analysis and Strategic Management” both at the master level of the Business and Management Engineering program at the University of Palermo. He was visiting scholar at MIT (Cambridge - USA), visiting scientist at Aachen Technical University and visiting professor at North Carolina State University. During is carrier Prof. Giovanni Perrone has managed about 4 Million of Euros in research projects at several levels (EU, national research projects, industrial projects). The scientific activity of professor Perrone is focused on Operations and Innovation Management. He holds 72 international journals publications, which are recorded in the Scopus database where he has an h-index of 19 and about 980 citations. He acts as member of the board of editors and reviewer for several international journals.

José Crespo de Carvalho (JCC) is a Management professor with over 30 years experience both in teaching, researching, managing and consulting higher education institutions and companies. He has a PhD and Aggregation in Management, an MBA and MSc in Management (Information Systems) (ISCTE), a Post-graduate Diploma in Project Management and an Undergraduate Degree in Engineering (IST). Additionally, he completed in presence Executive Education in Negotiation (Stanford University, Harvard University, INSEAD and AIF), in Logistics and Supply Chain Management and in Strategy and Management (Cranfield University and MIT CTL), in Big Data (IE) and in Applied Project Management (Erasmus University). He has served as Academic Director of NOVA SBE Executive Education and currently he is serving as CEO of ISCTE Executive Education. He published some scientific papers and 25 ISBN books. In a nutshell, consultancy and managing companies, besides innovative executive teaching and management in higher education have always been central to define José Crespo de Carvalho as a professional.

Margarida SANTOS is a Research Assistant and a PhD Candidate in Management at the Business Research Unit (BRU) of the University Institute of Lisbon (ISCTE-IUL), Portugal. She holds a Master's degree in Management and a Bachelor's degree in Human Resources Management, both from ISCTE-IUL, Portugal. Adept at leveraging analytical skills and innovative thinking to address complex research questions, Margarida plays an integral role in prestigious European-funded projects, such as the IMAFUSA project, which is part of the SESAR 3 Joint Undertaking and received funding from the European Commission amounting to nearly 1,000,000 euros. Proficient in conducting cutting-edge research, data analysis, and project management, with a demonstrated ability to collaborate effectively with interdisciplinary teams, she possesses a keen interest in the emerging field of drone technology, governance, and its societal implications. Her research interests also encompass strategy and corporate development, technology management, and decision-support systems.

Dr. Ulpan Tokkozhina is an Invited Assistant Professor at ISCTE-IUL with specialization in Operations Management, Logistics and Supply Chain Management. She holds a PhD in Management degree with thesis in blockchain technology implementation for supply chain management improvement. Ulpan teaches courses on Operations Management, Logistics and Supply Chain Management for both Bachelor and Master degree students. She has co-authored several academic articles and book chapters about the impact of novel technologies on supply chain performance, also won Best Paper Award at EAI INTSYS 2022 International Conference. Ulpan was invited as a guest speaker at an international level - including Mexican University Tecnológico de Monterrey, Molde University of Logistics in Norway and Fundação Getulio Vargas in Brazil. Her current main research interest is novel technologies implementation and use in supply chain context. Currently, Ulpan is involved in a research project "Fish2Fork" curated by EEA Grants and Inov Inesc Inovação, which is aimed on finding novel technological solutions for transparent and sustainable fishing and fish products consumption.