Teaching and Research Interests

• Service Operations Management
• Operations Management
• Supply Chain Management
• Lean management in the service area
• Service logistics
• Operations Management in Healthcare
• Operations Management in Judicial Systems
• Operations Management in humanitarian settings

Type	Program	Institution	Year
Training Session	Preparar cursos em E-learning	Iscte - Instituto Universitário de Lisboa: IPPS	2020
Technical Specialization Course	Systems Thinking In Public Health	Johns Hopkins University	2020
Technical Specialization Course	Learning to Teach Online	UNSW Sydney (The University of New South Wales)	2020
Technical Specialization Course	Global Health and Humanitarianism	The University of Manchester	2019
Technical Specialization Course	Health in Complex Humanitarian Emergencies	Emory University	2018
Technical Specialization Course	Humanitarian Communication: addressing key challenges	Université de Genève	2018
PhD	Management, with specialization in Operations Management and Technology	ISCTE-IUL - Instituto Superior Ciências Trabalho e da Empresa	2010
M.Sc.	Management Sciences	ISCTE-IUL - Instituto Superior Ciências Trabalho e da Empresa	1999
Licenciate	Management Sciences (5 years)	ISCTE-IUL - Instituto Superior Ciências Trabalho e da Empresa	1995

Curricular Courses

Supervisions

Phd Thesis

Ulpan Tokkozhina, "Overcoming challenges of supply chain management: contributions from Blockchain technology", Ana Lúcia Henriques Martins, Phd Thesis, Concluded, 2023

Joel Curado Silveirinha, "Blockchain Technologies applied to Traceability and Logistics in the Service Industry", Ana Lúcia Henriques Martins, Phd Thesis,

Luo Zhangping, "Study on platform operations pattern of Sichuan hotpot ingredients supply chain", Ana Lúcia Henriques Martins, Phd Thesis,

Ulpan Tokkozhina, "Research Project Proposal: Doctoral Research on Blockchain Technology in Supply Chain Management", Ana Lúcia Henriques Martins, Phd Thesis,

Paulo Alexandre Ferreira Pereira, "Adoption of supply chain 4.0 by organizations", Ana Lúcia Henriques Martins, Phd Thesis,

Nasrah Alarayedh, "A combined transactional cost analysis and relational exchange approach to build a conceptual model to analyse buyer-supplier relations and bridge the gap on sustainable supply chains", Ana Lúcia Henriques Martins, Phd Thesis,

Isabel Camões, "eHealth as lean tool", Ana Lúcia Henriques Martins, Phd Thesis,

José Carlos Infante Henriques, "Success and failure factors on implementing 4th industry programs", Ana Lúcia Henriques Martins, Phd Thesis,

Abel José de Cruz Camelo, "Lean Six Sigma Maturity for Public Sector", Ana Lúcia Henriques Martins, Phd Thesis,

Master Thesis

Mónica Russo Oliveira, "RUMO À EXCELÊNCIA NA LOGÍSTICA DO SISTEMA NACIONAL DE SAÚDE: O Papel da Inteligência Artificial", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2024

Rafael Domingues Ruivo Rosa Machado, "Do Manual ao Automatizado - O papel da tecnologia da Logística 4.0 nos armazéns em Portugal", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2024

Júlia Dorneles Ecke Tavares, "O Impacto da Experiência do Cliente no Word-of-Mouth dos Serviços das Clínicas de Estética", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2024

Bruna Marques Rodrigues, "Promoção da literacia em saúde através de ferramentas digitais- uma revisão sistemática", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2023

Francisco Maria Vaz Almada Pereira Figueiredo, "Análise da relação entre o Risco na Cadeia de Abastecimento e a confiança, a cooperaçao e o desempenho da cadeia de abastecimento em empresas do setor Vitivinícola", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2022

Luís Filipe Fonseca Niza, "Avaliação da Qualidade no Retalho de Produtos Desportivos e o seu Impacto na Satisfação e Intenção de Recompra", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2022

Ana Rita Sanchez Gonzalez Acabado, "Avaliar a experiência do cliente no serviço de reparações de pós-venda da Worten Resolve e o seu impacto na satisfação e no "word-of-mouth"", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2022

Susana de Jesus Gomes Cortes, "Empresas certificadas pela ISO 13485: Os motivos para a sua implementação, benefícios, desvantagens e ferramentas Lean Associadas", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2022

Beatriz Rendas Godinho, "A influência da perceção do risco no impacto das estratégias das operações na performance da cadeia de abastecimento da indústria automóvel", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2021

Francisco Manuel Canas Cardoso Durães Ferreira, "Desenvolvimento de uma Politica de Gestão de Inventário na Wurth Portugal", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2021

Inês da Silva Caramalho Vela de Oliveira, "Qualidade da Experiência, Satisfação, Valor Percebido e Word-of-Mouth na Clínica Veterinária Dr. Chambel.", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2021

Paulo Alexandre Ferreira Pereira, "Tendência de Implementação da Tecnologia Blockchain na Gestão da Cadeia de Abastecimento de Organizações Portuguesas", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2021

Marta da Fonseca Marques, "Análise da perspetiva dos profissionais de saúde no impacto da formação na sua segurança, durante a pandemia COVID-19: O papel mediador da confiança", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2021

Ana Margarida Pires Fernandes, "Avaliação de Desempenho de Fornecedores na Indústria Farmacêutica - Um Caso de Estudo", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2021

Claudia Santiago de Abreu, "Risco, Resiliência e Confiança em Cadeia de Abastecimento de Educação Executiva frente ao Covid 19", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2021

Bernardo Novais Machado Pessoa Jorge, "PLANEAMENTO DE PRODUÇÃO - um estudo de caso", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2020

Catarina Martins Costa Correia Monteiro, "Análise da associação entre recebimentos de fornecedores, envios para clientes e perceção de riscos externos na cadeia de abastecimento: uma comparação entre Portugal e Noruega", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2020

Margarida Neto e Sá, "Avaliar a Qualidade da Experiência em Retalho Alimentar e o seu Impacto em Satisfação, Lealdade e Intenção de Recompra", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2020

Madalena Maria Miguéis Ferreira, "Análise da associação do risco do atraso do fornecedor e do risco do transporte com a capacidade de resposta da empresa focal", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2020

Mirian Evangelina Halpern Doherty, "Relacionamento cliente-fornecedor em outsourcing de TI: fatores que influenciam a gestão do relacionamento", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2019

Rejane Fernandes Santos Petacci, "Avaliar a Qualidade da Experiência do Serviço de Clínicas de Estética e o seu Impacto na Satisfação, Valor Percebido e Intenção de Recompra", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2019

Ricardo Guilherme Vinhas Teixeira da Silva, "Aplicação de princípios e ferramentas Lean na restauração", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2019

Ricardo Guilherme Vinhas Teixeira da Silva, "Aplicação de princípios e ferramentas Lean na restauração", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2019

Ana Sofia Anes Leal, "Avaliação da Associação entre a Qualidade Percebida do Serviço e a Qualidade de Vida Relacionada à Saúde: O Caso de uma Unidade Portuguesa de Cuidados Continuados", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2018

Joana da Silva Freire, "Qualidade do Serviço Percebida e Qualidade de Vida relacionada à Saúde nos Cuidados Continuados", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2018

Joana Miguel Araújo Florindo, "ANÁLISE DA GESTÃO DA CADEIA DE ABASTECIMENTO DA VISTA ALEGRE ATLANTIS", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2018

Patrícia Alexandra Marques Costa, "Dificuldades da legislação pública na aquisição de bens e serviços", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2018

Maria Leonor Sá Quental de Melo Lindo, "Melhoria de processos em cuidados continuados de saúde", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2018

João Manuel Silva Pereira, "Using BPM to improve IT service management: an incident management case study", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2018

Sérgio Matias Correia, "Adaptação de um modelo de avaliação da performance logística e determinação dos principais indicadores de performance através da análise multicritério", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2018

Diogo Henrique Pinto de Sousa Ferreira, "Análise de Portfólio de Compras: Estudo de caso", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2017

Patrícia da Costa Rodrigues, "Qualidade Percebida no Serviço Prestado pelas Principais Empresas no Setor das Telecomunicações a Clientes Empresariais em Portugal", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2017

Vanessa da Silva Pacheco, "Development of E-Commerce Subscription Model for Fast-Moving Consumer Goods in Portugal: A Case Study", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2017

David Martins da Silva, "Gestão do Risco na Cadeia de Abastecimento: Análise do risco logístico", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2017

Ana Sofia Abreu Pasadas, "Análise da Propensão para a Utilização de Documentos em Formato Digital", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2017

Maria Ana Ferreira Beleza, "Análise da Gestão do Rico na Cadeia de Abastecimento de Empresas Transformadoras", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2017

João Filipe Jorge Gomes, "Avaliação da Qualidade Percebida do Serviço Prestado por Unidades de Retalho de Artigos Desportivos em Portugal", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2017

Marta Maria Duarte Martins de Almeida e Sousa, "Avaliação da Qualidade Percebida do Serviço Prestado em Companhias Aéreas de Passageiros", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2017

Maria de Sousa Botelho Motta Carneiro, "Avaliação da Perceção da Qualidade nos Estabelecimentos de Fitness em Portugal: Comparação de três cadeias", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2017

Helder Tiago Morais Rodrigues, "Contributo de Estratégias Lean e Agile na Melhoria dos Processos Operacionais Hospitalares no Serviço Prestado à Patologia Oncológica", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2017

Natacha Maria Vinhas Simões, "Lean Thinking in Healthcare Phlebotomy Services: A Case Study", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2017

Joana Catarina da Costa Vieira, "Quality is Never Out of Fashion: Measuring perceived service quality of portuguese apparel fashion retail and its benefits", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2016

Inês Catarina Beirão Catela Valadas Lopes, "Transitioning to a Service-Dominant Logic: Benefits and Implications - The Mercedes-Benz after-sales service department case", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2016

Luís Filipe Martins Órfão, "Lean and Agility in the Healthcare Sector: The case of Hospital de Lamego", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2016

Selma Eustância Lourenço Muambalo Palalane, "Análise e Melhoria de Processo de Concessão do Leasing numa Instituicão Financeira", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2016

Daniela Filipa Ramos Costa, "Outsourcing de TI em Portugal. A relação entre o comprador e o fornecedor e os seus impactos na prestação de serviços dos consultores", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2016

Ana Catarina dos Santos Figueiredo, "Aplicação do Lean Thinking aos Processos de Produção da Caetano Colisão Sintra", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2016

Hana Touati, "Analyzing Supply Chian Management Practices of Hermés Parfums: The middle east and the near east", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2016

Laura Castanho Conchinha, "Avaliação da Qualidade no Sistema Farmacêutico: Clientes finais e sistema logístico", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2016

Rita Malho dos Santos Saraiva, "Avaliação da Perceção da Qualidade do Serviço de Publicidade Prestado por uma Empresa Televisiva", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2016

Joana Filipa Simões Costa, "Avaliação da Percepção de Qualidade do Serviço: Comparação entre Hospital Público e Privado", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2015

Célia Eugénio Chaissé Paúa, "Gestão do Risco na Cadeia Logística de Abastecimento de Combustiveis: O Caso da BP Moçambique, Lda", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2015

Sílvia Filipa Feliciano Rodrigues da Silva, "A qualidade percebida no serviço prestado pelas farmácias comunitárias", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2015

Vasco Miguel Ferreira da Silva de Sá Nogueira, "Como Melhorar o Processo Logístico do Banco Alimentar Contra a Fome de Santarém", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2014

Marisa Pereira Barbosa, "Abordagem Lean ao Processo de Aquisição de Monografias do ISCTE-IUL", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2014

Catarina Morgado Fernandes Lopes Pereira, "Avaliação da Felicidade no Local de Trabalho", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2014

João Miguel dos Santos Morais Margaça, "LEAN-ISO9001: Estudos sobre a Valorização do Sistema de Gestão da Qualidade Através da Utilização de Ferramentas Lean", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2013

Catarina Filipa Lopes Ramos, "Measuring Perceived Service Quality at Portuguese Helthcare Centres: The moderating effect of outsourcing a core activity", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2012

Pedro Filipe Duarte Milharadas, "Avaliação da Qualidade Percebida do Serviço Prestado num Hospital Público", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2012

Ana Cristina dos Santos Oliveira, "Avaliação Da Qualidade Percebida Dos Serviços Académicos De Uma Universidade Portuguesa", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2012

Rita Serrador Coelho Pereira, "Avaliação de Solução de Frota - Um caso de Estudo", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2012

Joana Lopes Fael, "Avaliaçaõ da qualidade dos serivços hospittalares: estudo de caso", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2010

Susana Bendito, "Aplicação do Lean Management ao processo de aquisição de produtos farmacêuticos - um caso de estudo", Ana Lúcia Henriques Martins, Master Thesis, Concluded, 2009

Anselmo Gaspar, "Partilha de instrumental cirúrgico entre Unidades de saude", Ana Lúcia Henriques Martins, Master Thesis,

Adriana Maria Nunes Costa, "Experiência do cliente no contexto da Distribuição Farmacêutica", Ana Lúcia Henriques Martins, Master Thesis,

Duarte Nuno Rosa Grilo Mateus, "Impacto no Design de Processos com a Introdução de uma Carteira digital numa unidade de Cardiologia", Ana Lúcia Henriques Martins, Master Thesis,

Liliana Filipa Dionísio Valério, "Como a tecnologia pode facilitar a monitorização da gestão de fornecedores – o caso de SAP Ariba", Ana Lúcia Henriques Martins, Master Thesis,

Patrícia Bettencourt Xavier Carrilho, "Barreiras e desafios no acesso ao terreno de trabalhadores humanitários em contexto de conflito armado", Ana Lúcia Henriques Martins, Master Thesis,

Susana de Jesus Gomes Cortes, "Lean Thinking e sua aplicação em empresas certificadas pela ISO 13485", Ana Lúcia Henriques Martins, Master Thesis,

Sandra Cristina Quedas Costa, "Modelo de otimização do fluxo de passageiros e bagagens no Aeroporto de Lisboa (Aeroporto Humberto Delgado)", Ana Lúcia Henriques Martins, Master Thesis,

Inês da Silva Caramalho Vela de Oliveira, "Melhoria de Processos em Cuidados Continuados e o seu impacto na Qualidade de Vida", Ana Lúcia Henriques Martins, Master Thesis,

Claudia Santiago de Abreu, "Coordenação e Cooperação na cadeia de abastecimento: o caso da Rede FGV de Educação Executiva", Ana Lúcia Henriques Martins, Master Thesis,

Bernardo Novais Machado Pessoa Jorge, "Logistics and supply chain management of a new dairies production facility", Ana Lúcia Henriques Martins, Master Thesis,

Joana Isabel Murteira da Costa, "Avaliação da qualidade do serviço prestado e sua adequação às necessidades do cliente no setor bancário", Ana Lúcia Henriques Martins, Master Thesis,

João Tomás Prieto Rodrigues, "Exploração da Inteligência Artificial (IA) na gestão das operações de cuidados de saúde", Ana Lúcia Henriques Martins, Master Thesis,

Final Project

Rafael Canas Correia Alves, "Redução do tempo de ciclo do processo de distribuição interna numa empresa prestadora de serviços logísticos utilizando Lean Six Sigma", Ana Lúcia Henriques Martins, Final Project, Concluded, 2024

José Joaquim Carvalho Vale, "Transporte Inteligente, Artefactos Digitais e Sistemas de Apoio à Decisão", Ana Lúcia Henriques Martins, Final Project, Concluded, 2024

João Pedro Martins de Oliveira Raimundo, "Pesquisa de informação no Manual de Emergência para o Transporte de Mercadorias Perigosas", Ana Lúcia Henriques Martins, Final Project, Concluded, 2024

Ana Catarina Rodrigues Branco, "Redução do tempo de ciclo do processo de logística de entrada utilizando Lean Six Sigma: um estudo de Investigação-Ação", Ana Lúcia Henriques Martins, Final Project, Concluded, 2023

Eteldilaide Manuel do Espírito Santo Ferreira, "Criação de negócio sustentável para a produção e comercialização de pensos reutilizáveis em São Tomé e Príncipe", Ana Lúcia Henriques Martins, Final Project, Concluded, 2023

Carla Sofia da Silva Vilar, "Mapeamento e Proposta de Melhoria do Processo de transformação de aço em peças para o tracker solar, na empresa Fusion-Fuel", Ana Lúcia Henriques Martins, Final Project, Concluded, 2023

Eugénio de Jesus Wilson de Carvalho, "Avaliação da Qualidade da Experiência e Satisfação dos Serviços Jurídicos da Sociedade de Advogados Euereca, RL", Ana Lúcia Henriques Martins, Final Project, Concluded, 2023

Filipe Martins Vaz, "Estudo dos Congestionamentos e Tempos de Espera duma Empresa de Transportes Metropolitana", Ana Lúcia Henriques Martins, Final Project, Concluded, 2019

Tatiana da Costa Cabrita, "Avaliação da Qualidade de Vida dos Pacientes e da Qualidade Percebida do Serviço nos Cuidados Continuados Integrados", Ana Lúcia Henriques Martins, Final Project, Concluded, 2019

Simão Duarte Lobato, "Análise de Multi-Cenários para Melhorar a Eficiência de Layout", Ana Lúcia Henriques Martins, Final Project, Concluded, 2019

Joana Miguel Araújo Florindo, "ANÁLISE DA GESTÃO DA CADEIA DE ABASTECIMENTO DA VISTA ALEGRE ATLANTIS", Ana Lúcia Henriques Martins, Final Project, Concluded, 2018

Marisa Sofia Santo Diogo, "Qualidade do Serviço no sector dos transportes públicos: Análise à percepção da qualidade do metropolitano de Lisboa e do Porto", Ana Lúcia Henriques Martins, Final Project, Concluded, 2018

Raquel Maria Fernandes Mendes, "Melhoria de processos nos cuidados continuados integrados: uma abordagem de Lean Thinking", Ana Lúcia Henriques Martins, Final Project, Concluded, 2018

Inês Batista Matos, "Modelização e otimização de um processo crítico num Departamento de Recursos Humanos", Ana Lúcia Henriques Martins, Final Project, Concluded, 2018

Beatriz Rebelo Pedro, "Processo de recolha das colheitas na Joaquim Chaves Saúde - Caso de Estudo Pedagógico", Ana Lúcia Henriques Martins, Final Project, Concluded, 2018

Ana Margarida da Graça Sousa, "Gestão das Operações na Magnolia Portugal - Caso de Estudo Pedagógico", Ana Lúcia Henriques Martins, Final Project, Concluded, 2016

Filipe Duarte Costa Luís Martins Matias, "Screening Green Initiatives for Implementation - Increasing a Firm's Environmental Performance in a Green Supply Chain Context", Ana Lúcia Henriques Martins, Final Project, Concluded, 2015

André João Esteves, "Improvement of Forecasting and Sales Barganing Power: The case of Altri", Ana Lúcia Henriques Martins, Final Project, Concluded, 2015

Cláudio da Ressurreição Kalengue de Almeida, "Nintendo's Pursuit for Profitability: A pedagogical case study", Ana Lúcia Henriques Martins, Final Project, Concluded, 2015

Ana Rita Marques Morgadinho, "The Impact of Lean Initiatives on Employees' Satisfaction: The case-study in a service campany", Ana Lúcia Henriques Martins, Final Project, Concluded, 2014

Pedro Jorge Palma Ramos, "A Análise da Estratégia da Cadeia de Abastecimento da IKEA - Caso de Estudo Pedagógico", Ana Lúcia Henriques Martins, Final Project, Concluded, 2014

Ana Rita dos Santos Gomes, "Gestão das Operações nos Serviços: Caso de estudo pedagógico sobre o hotel Areias do Seixo", Ana Lúcia Henriques Martins, Final Project, Concluded, 2014

Inês Sofia Oliveira da Eira, "Application of the Lean Thinking Tools to Municipal Services", Ana Lúcia Henriques Martins, Final Project, Concluded, 2014

Marta Rodrigues Domingues, "A Gestão das Operações nos Serviços: Caso de estudo pedagógico no Double Tree by Hilton Lisbon-Fontana Park Hotel", Ana Lúcia Henriques Martins, Final Project, Concluded, 2014

Rita Moniz da Cruz, "Análise dos Tempos de Espera no Processo de Tratamento da Patologia da Mama", Ana Lúcia Henriques Martins, Final Project, Concluded, 2014

Joana Patrícia Faustino Silva Esteves Rêgo, "Gestão de Operações nos Serviços na Companhia Aérea White Airways: Caso de estudo pedagógico", Ana Lúcia Henriques Martins, Final Project, Concluded, 2013

Bernardo Amaral Marques Pinto Carvalho, "Análise da Solução de Frota numa Empresa de Distribuição - Caso de Estudo", Ana Lúcia Henriques Martins, Final Project, Concluded, 2013

Luís Miguel do Carmo Monteiro, "A Aplicação do Pensamento Lean a um Processo de Reclamações", Ana Lúcia Henriques Martins, Final Project, Concluded, 2013

Pedro de Almeida Marques, "Aplicação do Lean Management ao Processo de Pintura da Empresa Miralago S.A.", Ana Lúcia Henriques Martins, Final Project, Concluded, 2013

Joana Catarina Abrantes Borrego, "Avaliação da Percepção da Qualidade do Serviço Prestado por uma Empresa de Transportes Públicos", Ana Lúcia Henriques Martins, Final Project, Concluded, 2013

Luís Domingos Cabaço Mourato, "A Utilização de Parceria na Prestação de Serviço - Um caso de estudo pedagógico", Ana Lúcia Henriques Martins, Final Project, Concluded, 2013

Maria Carolina Sarmento Fernandes, "Plano de Negócios: GLAMPDREAM", Ana Lúcia Henriques Martins, Final Project, Concluded, 2012

Cátia Alexandra Lemos Martins, "Aplicação do Lean Thinking numa Empresa de Distribuição de Material Elétrico-Rexel", Ana Lúcia Henriques Martins, Final Project, Concluded, 2012

Ramiro da Silva Pinto, "Reorganização do Fluxo de Fabrico: Um caso de estudo", Ana Lúcia Henriques Martins, Final Project, Concluded, 2012

Sopio Gaprindashvili, "Measuring Perceived Service Quality at Travel Agency Best Travel", Ana Lúcia Henriques Martins, Final Project, Concluded, 2012

João Pedro Ferreira Machado, "Application of Lean Thinking Approach to an Internal Service System of Utilities Company", Ana Lúcia Henriques Martins, Final Project, Concluded, 2012

Cristina Maria da Silva Portela, "Análise do Ciclo de Procurement - Caso de estudo", Ana Lúcia Henriques Martins, Final Project, Concluded, 2012

Marta Sofia Catarino Dias, "Avaliação da Concretização dos Objectivos da Plataforma Logística de Iniciativa Empresarial da Guarda, S.A.", Ana Lúcia Henriques Martins, Final Project, Concluded, 2012

Dexin Cheng, "Using Electronic Purchasing to Facilitate Supply Chain Integration of Manufacturing Industry in China.", Ana Lúcia Henriques Martins, Final Project, Concluded, 2011

Tânia Isabel Leitão Caetano, "Influência da estrutura da Cadeia de Abastecimento no Serviço ao Cliente: Estudo comparativo de caso comparativo na Zara/Indetex e H&M.", Ana Lúcia Henriques Martins, Final Project, Concluded, 2011

Pedro Manuel Andrada Pinto Cabral de Magalhães, "", Ana Lúcia Henriques Martins, Final Project, Concluded, 2011

Susana Filipa Silva Barradas, "Melhoria de layout de armazém de aprovisionamento hospitalar: estudo de caso", Ana Lúcia Henriques Martins, Final Project,

Scientific Articles in International Journals

Kovach, J., Cardoso-Grilo T, Kalakou, S. & Martins, A. (2024). Advancing business process management lifecycle implementation through the integration of the design for Six Sigma method. Business Process Management Journal. 30 (2), 341-365, Ciência-IUL

Tokkozhina, U., Mataloto, B. M., Martins, A. L. & Ferreira, J. C. (2024). Decentralizing online food delivery services: A blockchain and IoT model for smart cities. Mobile Networks and Applications. 29 (1), 59-69, Ciência-IUL

Tokkozhina, U., Martins, A. & Ferreira, J. (2023). Uncovering dimensions of the impact of blockchain technology in supply chain management. Operations Management Research. 16 (1), 99-125, Ciência-IUL

Tokkozhina, U., Martins, A. & Ferreira, J. (2023). Multi-tier supply chain behavior with blockchain technology: Evidence from a frozen fish supply chain. Operations Management Research. 16 (3), 1562-1576, Ciência-IUL

Tokkozhina, U., Martins, A. & Ferreira, J. (2022). Use of blockchain technology to manage the supply chains: Comparison of perspectives between technology providers and early industry adopters. Journal of Theoretical and Applied Electronic Commerce Research. 17 (4), 1616-1632, Ciência-IUL

Rodrigues, R., Albuquerque, V., Ferreira, J., Dias, J. & Martins, A. (2021). Mining electric vehicle adoption of users. World Electric Vehicle Journal . 12 (4), Ciência-IUL

Elvas, L. B., Mataloto, B., Martins, A. & Ferreira, J. (2021). Disaster management in smart cities. Smart Cities. 4 (2), 819-839, Ciência-IUL

Elvas, L. B., Marreiros, C. F., Dinis, J. M. , Pereira, M. C. , Martins, A. L. & Ferreira, J. C. (2020). Data-driven approach for incident management in a smart city. Applied Sciences. 10 (22), Ciência-IUL

San-Payo, G., Ferreira, J., Santos, P. & Martins, A. (2020). Machine learning for quality control system. Journal of Ambient Intelligence and Humanized Computing. 11 (11), 4491-4500, Ciência-IUL

Helgheim, B. I., Maia, R., Ferreira, J. C. & Martins, A. L. (2019). Merging data diversity of clinical medical records to improve effectiveness. International Journal of Environmental Research and Public Health. 16 (5), Ciência-IUL

Ferreira, J. & Martins, A. (2019). Edge computing approach for vessel monitoring system. Energies. 12 (16), Ciência-IUL

Martins, A. L., Duarte, H. & Costa, D. (2018). Buyer–supplier relationships in IT outsourcing: consultants’ perspective. International Journal of Logistics Management. 29 (4), 1215-1236, Ciência-IUL

Ferreira, J. C. & Martins, A. L. (2018). Building a community of users for open market energy. Energies. 11 (9), Ciência-IUL

Gomes, J., Martins, A. & Ferreira, J. (2018). Assessment of perceived quality: comparison of sports apparel retail chains. International Journal of Management and Applied Science. 4 (3), 1-7, Ciência-IUL

Ferreira, J. C., Marcelo, A., Basto-Fernandes, V. & Martins, A. L. (2018). Planning process for an operational management platform for a public transport. International Journal of Management and Applied Science. 4 (3), 8-14, Ciência-IUL

Crespo de Carvalho, J., Martins, A., Ramos, T. & Dias, E.B. (2014). Strategic fast supply demand-chains in a network context: opportunistic practices that can destroy supply chain systems. American Journal of Industrial and Business Management. 4 (3), 123-133, Ciência-IUL

Crespo de Carvalho, J., Guimarães, C. & Martins, A. (2014). Exploring interconnections in SCM body of knowledge. Journal of Management and Strategy. 5 (1), 39-48, Ciência-IUL

Martins, A., Crespo de Carvalho, J. & Ramos, T. (2014). Assessing obstetrics perceived service quality at a public hospital. Journal of Global Strategic Management. 8 (1), 16-25, Ciência-IUL

Martins, A. & Crespo de Carvalho, J. (2013). Sliming lead times in courts of law: a case study. International Journal of Industrial Engineering and Management (IJIEM). 4 (3), 123-130, Ciência-IUL

Hines, P., Martins, A. L. & Baile, J. (2008). Testing the boundaries of lean thinking: observations from the legal public sector. Public Money and Management. 28 (1), 35-40, Ciência-IUL

Books

Martins, A. & Camelo, A. (2011). Logistics and Production Management. TREPAN., Ciência-IUL

Martins, A. & Camelo, A. (2011). Logistics and Production Management. TREPAN., Ciência-IUL

Crespo de Carvalho, J., Dias, E.B., Martins, A., Menezes, J. & Ramos, T. (2010). Logística e Gestão da Cadeia de Abastecimento. Sílabo., Ciência-IUL

Book Chapters

Tokkozhina, U., Martins, A. & Ferreira, J. (2023). A New Panacea for Supply Chains?: Experience Feedback From Blockchain Technology Adopters. In Handbook of Research on Blockchain Technology and the Digitalization of the Supply Chain., Ciência-IUL

Martins, A., Ferreira, J. & Vale, J. (2023). O papel da inteligência artificial nos transportes e na logística. In Francisco Camacho (Ed.), 88 vozes pela inteligência artificial: O que fica para a máquina e o que fica para o homem?. (pp. 49-57). Lisboa: Oficina do Livro., Ciência-IUL

Martins, A., Ferreira, J., Ulpan, Bruno Almeida & Marado, L. (2023). INTELIGÊNCIA ARTIFICIAL PARA A ADMINISTRAÇÃO PÚBLICA COMO EXPERIÊNCIA PEDAGÓGICA. In LEARNING ON THE EDGE: BLOCKCHAIN FOR SUPPLY CHAIN MANAGEMENT – A MULTIMETHODOLOGICAL EXPERIENCE. Lisboa: Iscte - Instituto Universitário de Lisboa., Ciência-IUL

Tokkozhina, U., Martins, A. & Ferreira, J. (2023). Blockchain-Based Solution for Charitable Supply Chains: Network Proposal Architecture for Portuguese Tax Consignment Program. In Intelligent Transport Systems. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering., Ciência-IUL

Tokkozhina, U., Ferreira, J. C. & Martins, A. L. (2021). Wine traceability and counterfeit reduction: Blockchain-based application for a wine supply chain. In Intelligent Transport Systems. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering. (pp. 59-70).: Springer Cham., Ciência-IUL

Ferreira, J., Martins, A. & Ramos, T. (2017). GoodsPooling an intelligent approach for urban logistics. In Ambient Intelligence (ISAmI). Porto, Ciência-IUL

Ferreira, J., Dias, J., Pinto, J. G., Martins, A. & Afonso, J. L. (2017). Decision process to manage renewable energy production in smart grid environment. In Highlights of Practical Applications of Cyber-Physical Multi-Agent Systems. PAAMS 2017. Communications in Computer and Information Science. (pp. 299-306). Porto: Springer., Ciência-IUL

Martins, A. (2017). Using Intelligent Systems to Improve Case Flow in Court Systems. In A.M. Madureira et al. (Ed.), Intelligent Systems Design and Applications. (pp. 557). Reino Unido: Springer International Publishing AG., Ciência-IUL

Martins, A., Isabell Storsjö & Simone Zanoni (2016). Lean Justice. In Daryl Powell and Torbjørn H. Netland (Ed.), Routledge companion to Lean Management.: Routledge., Ciência-IUL

Martins, A. (2010). Gestão dos Serviços e das Filas de Espera na Gestão da Cadeia de Abastecimento. In Logístaci e Gestão da Cadeia de Abastecimento., Ciência-IUL

Martins, A. (2010). Gestão dos Serviços e das Filas de Espera na Gestão da Cadeia de Abastecimento. In José Crespo de Carvalho (Ed.), Logístaci e Gestão da Cadeia de Abastecimento. (pp. 323-379). Lisboa: Edições Sílabo., Ciência-IUL

Conference Proceedings

Ferreira, J., Elvas, L. B., Martins, A. & Domingues, N. (2024). Blockchain, IoT, and smart grids challenges for energy systems. In Smart trends in computing and communications: Proceedings of SmartCom 2024. (pp. 65-80). Pune: Spinger., Ciência-IUL

Tokkozhina, U., Martins, A. & Ferreira, J. (2024). Blockchain-powered fish industry: Trust perceptions of final consumers on traceable information availability. In Ana Lucia Martins, Joao C. Ferreira, Alexander Kocian, Ulpan TokkozhinaAna Lucia Martins, Joao C. Ferreira, Alexander Kocian, Ulpan Tokkozhina, Berit Irene Helgheim, Svein Bråthen (Ed.), Intelligent Transport Systems: 7th EAI International Conference, INTSYS 2023, Proceedings. (pp. 151-162). Molde: Springer., Ciência-IUL

Tokkozhina, U., Martins, A., Ferreira, J. & Casaca, A. (2023). Traceable distribution of fish products: State of the art of blockchain technology applications to fish supply chains. In Ana Lucia Martins, Joao C. Ferreira, Alexander Kocian, Ulpan Tokkozhina (Ed.), Intelligent Transport Systems: 6th EAI International Conference, INTSYS 2022, Proceedings. (pp. 89-100).: Springer., Ciência-IUL

Elvas, L. B., Nunes, M., Francisco, B., Gonçalves, F., Martins, A. & Ferreira, J. (2023). Points of interest in smart cities and visitor behavior. In Ana Lucia Martins, Joao C. Ferreira, Alexander Kocian, Ulpan Tokkozhina, Berit Irene Helgheim, Svein Bråthen (Ed.), Intelligent Transport Systems: 7th EAI International Conference, INTSYS 2023, Proceedings. (pp. 69-91). Molde: Springer Nature., Ciência-IUL

Elvas, L. B., Tokkozhina, U., Martins, A. & Ferreira, J. (2023). Implementation of disruptive technologies for the last mile delivery efficiency achievement. In Luís de Picado Santos, Jorge Pinho de Sousa, Elisabete Arsenio (Ed.), 2022 Conference Proceedings Transport Research Arena, TRA Lisbon 2022. (pp. 32-39).: Elsevier., Ciência-IUL

Pereira, P. A., Martins, A. L. & Ferreira, J. C. (2021). Tendency to adopt blockchain technology in Portuguese supply chains. In Pawar, K. S., Potter, A., and Jimo, A. (Ed.), Proceedings of the 25th International Symposium on Logistics (ISL 2021): Building Resilience for Supply Chains. (pp. 37). Online: Centre for Concurrent Enterprise, Nottingham University., Ciência-IUL

Tokkozhina, U., Martins, A. L. & Ferreira, J. C. (2020). Adopting blockchain in supply chain: A methodological proposal to conduct a pilot. In Ana Lúcia Martins, João C. Ferreira, Alexander Kocian, Vera Costa (Ed.), Intelligent transport systems, from research and development to the market uptake: : 4th EAI International Conference, INTSYS 2020, Proceedings. (pp. 125-141).: Springer., Ciência-IUL

Pereira, R., Bianchi, I., Martins, A. L., Vasconcelos, J. B. de. & Rocha, Á. (2020). Business process modelling to improve incident management process. In Rocha, Á., Adeli, H., Reis, L. P., Costanzo, S., Orovic, I., and Moreira, F. (Ed.), Trends and Innovations in Information Systems and Technologies. WorldCIST 2020. Advances in Intelligent Systems and Computing. (pp. 689-702). Budva: Springer., Ciência-IUL

Martins, A. L., Nunes, A. C., Pereira, R. & Ferreira, J. C. (2019). Improving fleet solution – a case study. In Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering. (pp. 41-52). Guimarães: Springer., Ciência-IUL

Martins, A., Cardoso-Grilo, T. & Lobato, S. (2019). A multi-scenario analysis to improve layout efficiency. In Markku Kuula and Gyöngyi Kovács (Ed.), Proceedings of the 26th EurOMA Conference: Operations Adding Value to Society. Helsinki: EurOMA., Ciência-IUL

Martins, A. L., Nunes, A. C. & Carvalho, B. (2019). Analyzing a fleet solution using scenarios. In Martins, A. L., Ferreira, J. C., and Kocian, A. (Ed.), Intelligent Transport Systems: From Research and Development to the Market Uptake. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering. (pp. 92-107). Braga: Springer., Ciência-IUL

Maia, R., Ferreira, J. & Martins, A. (2019). Rating prediction on yelp academic dataset using paragraph vectors. In Proceedings of 232nd The IIER International Conference. (pp. 56-62).: IIER., Ciência-IUL

Dias, M., Ferreira, J., Maia, R., Santos, P., Ribeiro, R. & Martins, A. (2019). Data sense platform. In Proceedings of the IASTEM—586th International Conference on Science Technology and Management (ICSTM). Brunei Darussalam, Ciência-IUL

Ferreira, J., Martins, A., Gonçalves, F. & Maia, R. (2019). A blockchain and gamification approach for smart parking. In Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering. (pp. 3-14).: Springer., Ciência-IUL

Maia, R., Ferreira, J.C. & Martins, A. L. (2019). Using chained machine learning models for scientific articles recommendation. In Proceedings of 232nd The IIER International Conference. (pp. 14-18).: IIER., Ciência-IUL

Gonçalves, F., Martins, A. L., Ferreira, J. C., Marques, E., Andrade, M. & Mota, L. (2019). Tourism guidance tracking and safety platform. In Martins, A. L., Ferreira, J. C., and Kocian, A. (Ed.), Intelligent Transport Systems: From Research and Development to the Market Uptake. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering. (pp. 162-171). Braga: Springer, Cham., Ciência-IUL

Silva, J. T., Oliveira, A. F., Martins, A. L. & Ferreira, J. C. (2019). Optimize capacity for a uniform waste transportation collection. In Intelligent Transport Systems: From Research and Development to the Market Uptake. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering. (pp. 108-128).: Springer., Ciência-IUL

Pereira, J., Martins, A. L. & Pereira, R. (2018). Process analysis using business process management: a case study on incident management. In Leandro Añibano, Rogério Marques Serrasqueiro (Ed.), XVIII Encuentro Internacional AECA. Lisboa: Asociación Española de Contabilidad y Administración de Empresas., Ciência-IUL

Ferreira, J. & Martins, A. L. (2017). Transportation Synergies in inbound logistics flow at automotive assembler plant. In K S Pawar. A Potter and A Lisec (Ed.), 22nd International Symposium on Logistics (ISL 2017). (pp. 561-568). Ljubljana: Centre for Concurrent Enterprise, Nottingham University Business School., Ciência-IUL

Ferreira, J. & Martins, A. L. (2017). Using milk run to deal with uncertainty in demand in a car assembler . In K. S. Pawar, A. Potter and A. Lisec (Ed.), 22nd International Symposium on Logistics (ISL 2017). (pp. 393-400). Ljubljana: Centre for Concurrent Enterprise, Nottingham University., Ciência-IUL

Ferreira, J. & Martins, A. L. (2017). Smart parking for the delivery of goods in urban logistics. In K S Pawar. A Potter and A Lisec (Ed.), 22nd International Symposium on Logistics (ISL 2017). (pp. 196-203). Ljubljana: Centre for Concurrent Enterprise, Nottingham University., Ciência-IUL

Ferreira, J. C., Andrade, A. R., Ramos, A., Martins, A. L. & Almeida, J. (2017). Distributed multimodal journey planner based on mashup of individual planners’ APIs. In Lopes F.,Bajo J.,Novais P.,Hallenborg K.,Del Val E.,Julian V.,Vale Z.,Pawlewski P.,Duque Mendez N.D.,Holmgren J.,Rocha A.P.,Mathieu P. (Ed.), Highlights of Practical Applications of Cyber-Physical Multi-Agent Systems. PAAMS 2017. Communications in Computer and Information Science. (pp. 307-314). Porto: Springer., Ciência-IUL

Ferreira, J. C, Martins, A. L., Da Silva, J. V. & Almeida, J. (2017). T2* - personalized trip planner. In Juan F. De Paz, Vicente Julián, Gabriel Villarrubia, Goreti Marreiros, Paulo Novais (Ed.), Ambient Intelligence– Software and Applications – 8th International Symposium on Ambient Intelligence (ISAmI 2017). ISAmI 2017. Advances in Intelligent Systems and Computing. (pp. 167-175). Porto: Springer., Ciência-IUL

Ferreira, J. C., Martins, A. L. & Pereira, R. (2017). Goodspooling: an intelligent approach for urban logistics. In De Paz J. F., Villarrubia G., Marreiros G., Julian V., Novais P. (Ed.), Ambient Intelligence– Software and Applications – 8th International Symposium on Ambient Intelligence (ISAmI 2017). ISAmI 2017. Advances in Intelligent Systems and Computing. (pp. 55-62). Porto: Springer., Ciência-IUL

Ferreira, J., Pedrosa, D. & Martins, A. (2017). IoT system for anytime/anywhere monitoring and control of vehicles' parameters. In 2017 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2017. (pp. 193-198). Bari: IEEE., Ciência-IUL

Ferreira, J. C. & Martins, A. L. (2017). Ad hoc IoT approach for monitoring parking control process. In Cesar Analide, Pankoo Kim (Ed.), 13th International Conference on Intelligent Environments. (pp. 113-121). Seoul: IOS Press., Ciência-IUL

Martins, A. L., Cardoso-Grilo, T. & Touati, H. (2017). Improving supply chain practices in a luxury fashion company in the Middle East and the Near East. In KS Pawar; A Potter; A Lisec (Ed.), 22nd International Symposium on Logistics (ISL 2017). (pp. 748-755). Liubliana: University of Nottingham., Ciência-IUL

Martins, A. L. & Conchina, L. (2017). Assessment of service quality in supply of pharmaceutical products . In KS Pawar; A Potter; A Lisec (Ed.), 22nd International Symposium on Logistics (ISL 2017). (pp. 320-327). Liubliana: University of Nottingham., Ciência-IUL

Ferreira, J. & Martins, A. L. (2017). Transportation synergies in inbound logistics flow at automotive assembler plant. In Pawar, K. S., Potter, A., & Lisec, A. (Ed.), Proceedings of the 22nd International Symposium on Logistics (ISL 2017): Data Driven Supply Chains. (pp. 543-550). Ljubljana: Centre for Concurrent Enterprise; Nottingham University Business School., Ciência-IUL

Martins, A. L., Duarte, H. & Costa, D. (2017). Relationship between buyer and supplier in outsourcing of information technology services. In KS Pawar; A Potter; A Lisec (Ed.), 22nd International Symposium on Logistics (ISL 2017). (pp. 140-147). Liubliana: Centre for Concurrent Enterprise, Nottingham University Business School., Ciência-IUL

Martins, A. L. (2016). Visiting legal systems using S-D logic lens: the impact on operations. In Heidi Dreyer, Tronbjorn Netland (Ed.), 23rd EurOMA. Trondheim: Norwegian University of Science and Technology., Ciência-IUL

Gonçalves, F., Fermé, E., Martins, A. L. & Ferreira, J. C. (2016). Towards activity theory - preliminary report: Ambient intelligence applied to smart education. In Madureira, A. M., Abraham, A., Gamboa, D., and Novais, P. (Ed.), Intelligent Systems Design and Applications. Advances in Intelligent Systems and Computing. (pp. 630-639). Porto: Spinger Cham., Ciência-IUL

Martins, A. & Crespo de Carvalho, J. (2015). The dynamics of the entities in the judicial system – their perceived value. In Gerald Reiner, Molad Zarin (Ed.), EurOMA 2015 - Operations management for sustainable competitiveness. Neuchatel, Ciência-IUL

Martins, A. & Morgadinho, A.R. (2015). THE IMPACT OF LEAN INITIATIVES ON EMPLOYEE’S SATISFACTION: THE CASE STUDY OF A PILOT PROJECT IN A SERVICE COMPANY. In KS Pawar, H Rogers, F Ferrari (Ed.), International symposium on logistics 2015 - Reflections on supply chain research and practice. Bolonha, Ciência-IUL

Storsjö, Isabell , Martins, A. & Zanoni, Simone (2015). Leanness and agility in the judicial supply chain. In Gerard Reiner; Milad Zarin (Ed.), EurOMA 2015 - Operations management for sustainable competitiveness. Neuchatel, Ciência-IUL

Oliveira, A., Ramos, T. & Martins, A. (2015). Planning collection routes with multi-compartment vehicles. In Ana Paula Ferreira Dias Barbosa Póvoa and João Luis de Miranda (Ed.), Operations Research and Big Data: IO2015-XVII Congress of Portuguese Association of Operational Research (APDIO). Portalegre: Springer., Ciência-IUL

Martins, A., Crespo de Carvalho, J., Ramos, T. & Fael, J. (2015). Assessing obstetrics perceived service quality at a public hospital. In Procedia - Social and Behavioral Sciences. (pp. 414-422). Istanbul: Elsevier Science BV., Ciência-IUL

Martins, A. & Crespo de Carvalho, J. (2014). INCREASING VALUE IN THE COURT SYSTEM OPERATION – A CASE STUDY. In Alzira Marques; Ana Sargento (Ed.), XXIV jornadas luso-espanholas de gestão científica. Leiria: Instituto Politécnico de Leiria., Ciência-IUL

Margaça, J. & Martins, A. (2014). MULTIPLYING EFFECT OF LEAN TOOLS ON THE BENEFITS OF ISO 9001 CERTIFICATION. In Alzira Marques; Ana Sargento (Ed.), XXIV jornadas luso-espanholas de Gestão Científica. Leiria: Instituto Politécnico de Leiria., Ciência-IUL

Martins, A., Crespo de Carvalho, J., Ramos, T. & Fael, J. (2013). Assessing Obstetrics Perceived Service Quality at a Public Hospital. In Esra Erzengin Ozdemir + Mehtap Ozsahin (Ed.), 3rd International Conference on Leadership, Technology and Innovation Management. (pp. 435-443). Istambul: Okan University., Ciência-IUL

Martins, A. & Crespo de Carvalho, J. (2012). Slimming Lean times in Courts of Law a case study. In XVIII International Conference on Industrial Engineering (ICIEOM 2012). (pp. 0-0). Guimarães, Ciência-IUL

Bendito, S. & Martins, A. (2012). Applying Lean Management in a Hospital Purchasing Process: a case study. In XVIII International Conference on Industrial Engineering (ICIEOM 2012). (pp. 0-0). Guimarães, Ciência-IUL

Bendito, S. & Martins, A. (2012). Sliming the Purchasing Process in a Physically Isolated Hospital: a case study. In 4th Production & Operations Management World Conference 2012/19th International Annual EurOMA Conference. (pp. 0-0). Amesterdão, Ciência-IUL

Martins, A. & Crespo de Carvalho, J. (2012). An Approach to Shorten Lead Times in Courts of Law a case study. In XXII Jornadas Luso-Espanholas de Gestão Científica 2012. (pp. 0-0). Vila Real, Ciência-IUL

Martins, A. & Bendito, S. (2012). Applying Lean Management in a Hospital Purchasing process: a case study. In XXII Jornadas Luso-Espanholas de Gestão Científica 2012. (pp. 0-0). Vila Real, Ciência-IUL

Camões, I., Crespo de Carvalho, J. & Martins, A. (2012). An Innovative Lean Approach to Healthcare: eHealth as lean tools. In EUROMA CONFERENCE (Ed.), Production & Operations Management 4th World Conference and 19th International Annual EurOMA Conference. (pp. 0-0). Amsterdam: EUROMA PUBLISHING., Ciência-IUL

Bendito, S. & Martins, A. (2011). Lean Management in Hospital Purchasing Process: A case study. In Proceedings of the XVI Congreso AECA, Granada . (pp. 0-0)., Ciência-IUL

Martins, A., Helgheim, B. & Crespo de Carvalho, J. (2007). A LOGISTIC APPROACH TO SHORTEN LEAD TIMES IN COURTS OF LAW – A CASE STUDY. In Arni Halldorsson & Gunnar Stefansson (Ed.), Proceedings of the 19th Nofoma conference. (pp. 759-774). Reikjavik, Ciência-IUL

Hines, P. & Martins, A. (2005). TESTING THE BOUNDARIES OF LEAN SUPPLY CHAIN THINKING: OBSERVATIONS FROM THE LEGAL SECTOR. In Kulwant Pawar, Chandra Lalwani; José Crespo de Carvalho; Moreno Muffatto (Ed.), 10th International Symposium on Logistics. (pp. 185-192). Lisboa, Ciência-IUL

Martins, A. & Helgheim, B. (2005). MEASUREMENT OF AGILITY LEVEL IN HOSPITALS SUPPLY CHAINS. In Kulwant Pawar, Chandra Lalwani; José Crespo de Carvalho; Moreno Muffatto (Ed.), 10th International Symposium on Logistics. (pp. 683-688). Lisboa, Ciência-IUL

Martins, A. & Crespo de Carvalho, J. (2005). CREATING VALUE IN A SERVICES SUPPLY CHAIN. In Kulwant Pawar, Chandra Lalwani; José Crespo de Carvalho; Moreno Muffatto (Ed.), 10th International Symposiumon Logistics . (pp. 708-713). Lisboa, Ciência-IUL

Menezes, J., Dias, E.B., Crespo de Carvalho, J. & Martins, A. (2004). High Speed Freight (HSF): The Impact on Modal Choice in Peripheral Regions. In University of Bangalore; University of Southampton (UK) (Ed.), Proceedings of the 9th Internationl Symposium on Logistics. (pp. 617-623). Bangalore, Ciência-IUL

Dias, E.B., Crespo de Carvalho, J., Menezes, J. & Martins, A. (2004). e-Fulfilment: Applied Models in e-fmcg-tail Industries. In University of Bangalore; University of Southampton (UK) (Ed.), Proceedings of the 9th Internationl Symposium on Logistics. (pp. 379-384)., Ciência-IUL

Martins, A., Menezes, J. & Crespo de Carvalho, J. (2004). A logistical development strategy for Mozambique: needs and oportunities. In Gerry Nkombo Muuka (Ed.), Building bridges for African Business & Development. (pp. 304-310). Altanta, Ciência-IUL

Martins, A., Crespo de Carvalho, J., Menezes, J. & Dias, E.B. (2004). SUPPLY CHAIN AGILITY: A MEASUREMENT MODEL. In 5th International Meeting for Research on Logistics. Fortaleza, Ciência-IUL

Martins, A. & Crespo de Carvalho, J. (2004). DEGREE OF AGILITY IN A HOSPITAL SUPPLY CHAIN – A CASE STUDY. In Kulwant Pawar, Chandra Lalwani; Janat shah (Ed.), 9th International Symposium on Logistics. (pp. 22-28). Bangalore, Ciência-IUL

Martins, A. & Crespo de Carvalho, J. (2004). THE COURT SYSTEM SUPPLY CHAIN AND ITS DYNAMICS – A CASE STUDY. In Kulwant Pawar, Chandra Lalwani; Janat Shah (Ed.), 9th International Symposium on Logistics. (pp. 29-33). Bangalore, Ciência-IUL

Crespo de Carvalho, J., Dias, E.B., Menezes, J. & Martins, A. (2003). The e-Fulfilment Zero Inventory Model in the e-FMCG tail: the pt.submarino.com Case Study. In University of Seville; University of Southampton (Ed.), Proceedings of the 8th Internationl Symposium on Logistics. (pp. 431-438). Sevilha, Ciência-IUL

Martins, A., Crespo de Carvalho, J., Menezes, J. & Dias, E.B. (2003). AGILE SUPPLY CHAIN DIMENSIONS: APPLICATION IN A SERVICES SUPPLY CHAIN. In Kulwant Pawar, Moreno Muffatto (Ed.), 8th International Symposium on Logistics. (pp. 53-58). Sevilha, Ciência-IUL

Crespo de Carvalho, J., Dias, E.B., Menezes, J. & Martins, A. (2002). e-Logistics Models in the Food/FMCG Industries: A Portuguese and an European Market Approach. In University of Melbourne; University of Southampton (Ed.), Proceedings of the 7th Internationl Symposium on Logistics. (pp. 545-548). Melbourne, Ciência-IUL

Martins, A., Dias, E.B., Menezes, J. & Crespo de Carvalho, J. (2002). SUPPLY CHAIN AGILITY: STRATEGIES TO SATISFY CONSUMER NEEDS – A PRELIMINARY STUDY. In José Crespo de Carvalho, João Rosmaninho de Menezes; Elizabeth Reis; Rui Costa Pinto (Ed.), RIRL 2002 - Rencontres Internationales de la Recherche em Logistique. (pp. 465-470). Lisboa, Ciência-IUL

Crespo de Carvalho, J., Dias, E.B., Menezes, J. & Martins, A. (2002). e-food-fmcg-retail: e-fulfilment models in the Portuguese Market. In CBS/University of Copenhagen/EUROMA (Ed.), Proceedings of the EUROMA Conference. (pp. 327-336). Copenhaga, Ciência-IUL

Printed in Scientific Book

Alexandre, J., Almeida, A., Espírito-Santo, Ana, Martins, A., Aguiar, C. & Simões, N. (2023). Exemplos de Práticas Pedagógicas e Estratégias de Inovação Pedagógica no Iscte. Lisboa. Iscte., Ciência-IUL

Martins, A., Ferreira, J., Alexander Kocian & Tokkozhina, U. (2023). Intelligent Transport Systems. Springer., Ciência-IUL

Martins, A., Ferreira, J., Alexander Kocian, Tokkozhina, U., Berit I. Helgheim & Bråthen, S. (2023). Intelligent Transport Systems., Ciência-IUL

Martins, A., Ferreira, J., Ulpan & Kocian, A (2023). Intelligent Transport Systems. Springer Science and Business Media LLC., Ciência-IUL

Ferreira, J. & Martins, A. (2022). 5th EAI International Conference, INTSYS 2021 Virtual Event, November 24–26, 2021 Proceedings. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering., Ciência-IUL

Martins, A. & Ferreira, J. (2021). Intelligent Transport Systems, From Research and Development to the Market Uptake 4th EAI International Conference, INTSYS 2020, Virtual Event, December 3, 2020, Proceedings. Springer Nature., Ciência-IUL

Martins, A. & Ferreira, J. (2020). Intelligent Transport Systems From Research and Development to the Market Uptake Third EAI International Conference, INTSYS 2019. --. Springer, Cham. Martins, A. and Ferreira, J. (Ed.)., Ciência-IUL

Rodrigues, M. L., Guerreiro, MD & Martins, A. (2020). Conferências do ISCTE Ação Humanitária. Lisboa. Mundos Sociais. Rodrigues, M. L. and Guerreiro, MD and Martins, A. (Ed.)., Ciência-IUL

Ferreira, J., Martins, A. & Vitor Monteiro (2019). Intelligent Transport Systems, From Research and Development to the Market Uptake. --. Springer Science and Business Media LLC. Ferreira, J. and Martins, A. and monteiro, vitor (Ed.)., Ciência-IUL

International Communications

Oral Presentation

Tokkozhina, U., Martins, A., Ferreira, J. & Casaca, A. (2023). Traceable Distribution of Fish Products: State of the Art of Blockchain Technology Applications to Fish Supply Chains. Intelligent Transport Systems. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering., Ciência-IUL

Tokkozhina, U., Martins, A., Ferreira, J. & Casaca, A. (2023). Traceable Distribution of Fish Products: State of the Art of Blockchain Technology Applications to Fish Supply Chains. Intelligent Transport Systems. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering., Ciência-IUL

Tokkozhina, U., Martins, A. & Ferreira, J. (2023). A New Panacea for Supply Chains?: Experience Feedback From Blockchain Technology Adopters. Handbook of Research on Blockchain Technology and the Digitalization of the Supply Chain., Ciência-IUL

Ferreira, J., Martins, A., Tokkozhina, U. & Helgheim, B. (2022). Fish Control Process and Traceability for Value Creation Using Blockchain Technology. Confernece in Innovations in Bio-Inspired Computing and Applications., Ciência-IUL

Pereira, P. A., Martins, A. & Ferreira, J. (2022). Perception of the Implementation of Blockchain Technology in Portuguese Supply Chains. Euroma 2022 Conference., Ciência-IUL

Tokkozhina, U., Martins, A. & Ferreira, J. (2022). Traceable distribution of fish products: state of the art of blockchain technology applications to fish supply chains. INTSYS 2022., Ciência-IUL

Ulpan, Martins, A. & Ferreira, J. (2022). A new panacea for supply chains? Experience feedback from blockchain technology adopters. Euroma 2022 Conference., Ciência-IUL

Cardoso M, Kovach J, Cardoso-Grilo T, Martins, A. & Kalakou, S. (2022). Resolving Gaps Using ​ Design for Six Sigma in Healthcare​. 5th International Conference on Quality Engineering and Management., Ciência-IUL

Kovach J, Martins, A., Kalakou, S. & Cardoso-Grilo T (2022). Transforming Warehouse Operations Using Lean Six Sigma Projects. PMI Houston 2022., Ciência-IUL

Tokkozhina, U., Martins, A. & Ferreira, J. (2021). Wine Traceability and Counterfeit Reduction: Blockchain-based Application for a Wine Supply Chain. EAI INTSYS 2021 - 5th EAI International Conference on Intelligent Transport Systems., Ciência-IUL

Paulo A. Pereira, Martins, A. & Ferreira, J. (2021). TENDENCY TO ADOPT BLOCKCHAIN TECHNOLOGY IN PORTUGUESE SUPPLY CHAINS. The 25th International Symposium on Logistics (ISL 2021) ., Ciência-IUL

Martins, A., Nunes, Ana Catarina & Carvalho, B. (2019). Analyzing a fleet solution using scenarios. INTSYS 2019., Ciência-IUL

Isabell Storsjö & Martins, A. (2019). Towards a Service Supply Chain Approach for Public Service Management. XXIII Annual Conference of the International Research Society for Public Management., Ciência-IUL

Pereira, João, Martins, A. & Pereira, R. (2018). PROCESS ANALYSIS USING BUSINESS PROCESS MANAGEMENT. XVIII Encuentro Internacional AECA., Ciência-IUL

Martins, A., Cardoso-Grilo T & Touati H (2017). Improving supply chain practices of Hermès Parfums in Middle East and The Near East. 22nd International Symposium on Logistics – ISL 2017., Ciência-IUL

Ferreira, J. & Martins, A. (2017). T2* - Personalized Trip Planner . Ambient Intelligence - Software and Applications - 8th International Symposium on Ambient Intelligence (ISAmI 2017)., Ciência-IUL

Ferreira, J. & Martins, A. (2017). Transportation synergies in inbound logistics flow at automotive assembler plant. 22nd International Symposium on Logistics (ISL 2017)., Ciência-IUL

Ferreira, J. & Martins, A. (2017). Using milk run to deal with uncertainty in demand in a car assembler . 22nd International Symposium on Logistics (ISL 2017)., Ciência-IUL

Martins, A., Duarte, H. & Costa, D. (2017). Relationship between buyer and supplier in outsourcing of information technology services. 22nd International Symposium on Logistics., Ciência-IUL

Martins, A., Cardoso-Grilo, T. & Touati, H. (2017). Improving supply chain practices in a luxury fashion company in the Middle East and the Near East. 22nd International Symposium on Logistics (ISL 2017)., Ciência-IUL

Martins, A. & Conchina, L. (2017). Assessment of service quality in supply of pharmaceutical products . 22nd International Symposium on Logistics., Ciência-IUL

Martins, A. (2016). Visiting legal systems using S-D logic lens: the impact on operations. Euroma 2016 - Interactions., Ciência-IUL

Martins, A. (2016). Using intelligent systems to improve case flow in court systems. ISDA 2016., Ciência-IUL

Adriano Oliveira, Ramos, T. & Martins, A. (2015). Planning collection routes with multi-compartment vehicles. Operations Research and Big Data - IO2015 XVII Congress of Portuguese Association of Operational Research (APDIO). 15, 131-138, Ciência-IUL

Martins, A. & Crespo de Carvalho, J. (2015). The dynamics of the entities in the judicial system – their perceived value. EurOMA 2015 - Operations management for sustainable competitiveness., Ciência-IUL

Martins, A. & Morgadinho, A.R. (2015). THE IMPACT OF LEAN INITIATIVES ON EMPLOYEE’S SATISFACTION: THE CASE STUDY OF A PILOT PROJECT IN A SERVICE COMPANY. International symposium on logistics 2015 - Reflections on supply chain research and practice., Ciência-IUL

Storsjö, Isabell , Martins, A. & Zanoni, Simone (2015). Leanness and agility in the judicial supply chain. EurOMA 2015 - Operations management for sustainable competitiveness., Ciência-IUL

Martins, A. & Crespo de Carvalho, J. (2014). INCREASING VALUE IN THE COURT SYSTEM OPERATION – A CASE STUDY. XXIV jornadas luso-espanholas de gestão científica. 1, Ciência-IUL

Margaça, J. & Martins, A. (2014). MULTIPLYING EFFECT OF LEAN TOOLS ON THE BENEFITS OF ISO 9001 CERTIFICATION. XXIV jornadas luso-espanholas de Gestão Científica. 1, Ciência-IUL

Martins, A., Crespo de Carvalho, J., Ramos, T. & Fael, J. (2013). Assessing Obstetrics Perceived Service Quality at a Public Hospital. 3rd International Conference on Leadership, Technology and Innovation Management. 1, 435-443, Ciência-IUL

Camões, I., Crespo de Carvalho, J. & Martins, A. (2012). An Innovative Lean Approach to Healthcare: eHealth as lean tools. International Annual EurOMA Conference., Ciência-IUL

Martins, A. & Crespo de Carvalho, J. (2012). Slimming Lean times in Courts of Law a case study. XVIII International Conference on Industrial Engineering (ICIEOM 2012)., Ciência-IUL

Bendito, S. & Martins, A. (2012). Applying Lean Management in a Hospital Purchasing Process: a case study. XVIII International Conference on Industrial Engineering (ICIEOM 2012)., Ciência-IUL

Bendito, S. & Martins, A. (2012). Sliming the Purchasing Process in a Physically Isolated Hospital: a case study. 4th Production & Operations Management World Conference 2012/19th International Annual EurOMA Conference., Ciência-IUL

Martins, A. & Crespo de Carvalho, J. (2012). An Approach to Shorten Lead Times in Courts of Law a case study. XXII Jornadas Luso-Espanholas de Gestão Científica 2012, Vila Real., Ciência-IUL

Martins, A. & Bendito, S. (2012). Applying Lean Management in a Hospital Purchasing process: a case study. XXII Jornadas Luso-Espanholas de Gestão Científica 2012., Ciência-IUL

Martins, A. (2011). Logistics and Production Management. TREPAN., Ciência-IUL

Martins, A. (2011). Logistics and Production Management. Trepan., Ciência-IUL

Martins, A. (2011). Logistics and Production Management. Trepan., Ciência-IUL

Bendito, S. & Martins, A. (2011). Lean Management in Hospital Purchasing Process: A case study. XVI Congreso AECA., Ciência-IUL

Martins, A., Helgheim, B. & Crespo de Carvalho, J. (2007). A LOGISTIC APPROACH TO SHORTEN LEAD TIMES IN COURTS OF LAW – A CASE STUDY. Proceedings of the 19th Nofoma conference. 759-774, Ciência-IUL

Hines, P. & Martins, A. (2005). TESTING THE BOUNDARIES OF LEAN SUPPLY CHAIN THINKING: OBSERVATIONS FROM THE LEGAL SECTOR. 10th International Symposium on Logistics. 185-192, Ciência-IUL

Martins, A. & Helgheim, B. (2005). MEASUREMENT OF AGILITY LEVEL IN HOSPITALS SUPPLY CHAINS. 10th International Symposium on Logistics. 683-688, Ciência-IUL

Martins, A. & Crespo de Carvalho, J. (2005). CREATING VALUE IN A SERVICES SUPPLY CHAIN. 10th International Symposiumon Logistics . 708-713, Ciência-IUL

Menezes, J., Dias, E.B., Crespo de Carvalho, J. & Martins, A. (2004). High Speed Freight (HSF): The Impact on Modal Choice in Peripheral Regions. Proceedings of the 9th Internationl Symposium on Logistics. 617-623, Ciência-IUL

Dias, E.B., Crespo de Carvalho, J., Menezes, J. & Martins, A. (2004). e-Fulfilment: Applied Models in e-fmcg-tail Industries. Proceedings of the 9th Internationl Symposium on Logistics. 379-384, Ciência-IUL

Martins, A., Menezes, J. & Crespo de Carvalho, J. (2004). A logistical development strategy for Mozambique: needs and oportunities. Building bridges for African Business & Development. 304-310, Ciência-IUL

Martins, A., Crespo de Carvalho, J., Menezes, J. & Dias, E.B. (2004). SUPPLY CHAIN AGILITY: A MEASUREMENT MODEL. 5th International Meeting for Research on Logistics., Ciência-IUL

Martins, A. & Crespo de Carvalho, J. (2004). DEGREE OF AGILITY IN A HOSPITAL SUPPLY CHAIN – A CASE STUDY. 9th International Symposium on Logistics. 22-28, Ciência-IUL

Martins, A. & Crespo de Carvalho, J. (2004). THE COURT SYSTEM SUPPLY CHAIN AND ITS DYNAMICS – A CASE STUDY. 9th International Symposium on Logistics. 29-33, Ciência-IUL

Crespo de Carvalho, J., Dias, E.B., Menezes, J. & Martins, A. (2003). The e-Fulfilment Zero Inventory Model in the e-FMCG tail: the pt.submarino.com Case Study. Proceedings of the 8th Internationl Symposium on Logistics. 431-438, Ciência-IUL

Martins, A., Crespo de Carvalho, J., Menezes, J. & Dias, E.B. (2003). AGILE SUPPLY CHAIN DIMENSIONS: APPLICATION IN A SERVICES SUPPLY CHAIN. 8th International Symposium on Logistics. 53-58, Ciência-IUL

Menezes, J., Crespo de Carvalho, J., Dias, E.B. & Martins, A. (2003). The Need of a Network Approach in Household Waste Packages Collection: An Empirical Analysis in a Heteorgenous Population Density Area. ICIL 2003. I, 404-414, Ciência-IUL

Crespo de Carvalho, J., Dias, E.B., Menezes, J. & Martins, A. (2002). e-food-fmcg-retail: e-fulfilment models in the Portuguese Market. Proceedings of the EUROMA Conference. 327-336, Ciência-IUL

Martins, A., Dias, E.B., Menezes, J. & Crespo de Carvalho, J. (2002). SUPPLY CHAIN AGILITY: STRATEGIES TO SATISFY CONSUMER NEEDS – A PRELIMINARY STUDY. RIRL 2002 - Rencontres Internationales de la Recherche em Logistique. 465-470, Ciência-IUL

National Communications

Oral Presentation

Margaça, J. & Martins, A. (2016). LEAN e ISO 9001 - FÓRMULA PARA O CRESCIMENTO E COMPETITIVIDADE. 41º Colóquio da Qualidade ., Ciência-IUL

Martins, A. (2012). Recurso ao Lean Management num processo hospitalar: um caso de estudo. 12ª Conferência Fora de Portas do 40º aniversário do ISCTE, com o tema ?Oportunidades em Tempos de Crise?., Ciência-IUL

Organization and Coordination Events

INTSYS 2018 - 2nd EAI International Conference on Intelligent Transport Systems, (2018), Member of scientific events organizing committee (international)

INTSYS 2018 - 2nd EAI International Conference on Intelligent Transport Systems, (2018), (international)

Academic Management Roles

Sub-diretor (2024, 2025)

Coordenador (2023, 2024)

Sub-diretor (2022, 2023)

Coordenador (2021, 2022)

Vice-Presidente (2021, 2023)

Membro (Docente) (2021, 2023)

Membro (Docente) (2021, 2023)

Sub-diretor (2021, 2022)

Director (2021, 2023)

Director (2020, 2025)

Coordenador (2020, 2021)

Sub-diretor (2020, 2021)

Sub-diretor (2019, 2020)

Director (2019, 2019)

Membro (Docente) (2019, 2021)

Vice-Presidente (2019, 2021)

Membro (Docente) (2019, 2021)

Director (2019, 2019)

Director (2017, 2019)

Coordenador do 3º Ano (2017, 2018)

Membro (Docente) (2017, 2019)

Membro (Docente) (2017, 2019)

Coordenador do 3º Ano (2016, 2017)

Coordenador do 1º Ano (2015, 2016)

Director (2015, 2017)

Responsável (2014, 2015)

Coordenador do 1º Ano (2013, 2015)

Director (2013, 2015)

Director (2011, 2013)

Director (2010, 2011)

Coordenador do 1º Ano (2010, 2015)