Gestão de Hotelaria e Turismo

Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. (2019). Multivariate data analysis. Cengage. Hampshire, United Kingdom.Veal, Anthony James. Research methods for leisure and tourism. Pearson UK, 5th Ed., 2018.Sarstedt, M., Mooi, E., (2019) A Concise Guide to Market Research: Process, Data, and Methods using IBM SPSS Statistics, 3rd ed., Springer.

Dwyer, L., Gill, A., Seetaram, N. (2012), Handbook of Research Methods in Tourism, Edward Elgar.Field, A. Discovering Statistics Using IBM SPSS Statistics, 5th ed., SAGE, 2018

Bagdan, P. (2019). Guest Service in the Hospitality Industry. Kendall Hunt Pub Co. 2nd edition

Manthiou, A., Kang, J., Sumarjan, N., & Tang, L. (2016). The incorporation of consumer experience into the branding process: an investigation of name?brand hotels. International Journal of Tourism Research, 18(2), 105-115Brochado, A. & Rita, P. (2018). Exploring heterogeneity among backpackers in hostels. Current Issues in Tourism, 21(13), 1502-1520 Brochado, A., Stoleriu, O. & Lupu, C. (2018). Surf camp experiences. Journal of Sport and Tourism, 22(1), 21-41 Akbaba, A. (2006). Measuring service quality in the hotel industry: A study in a business hotel in Turkey. International journal of hospitality management, 25(2), 170-192Brakus, J. J., Schmitt, B. H., & Zarantonello, L. (2009). Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? Journal of Marketing, 73(3), 52?68.

-Kotler, P., Bowen, J.T., & Baloglu, S. (2021). Marketing for Hospitality and Tourism (8 edition). Pearson.-Loureiro, S.M.C. (2020). Virtual reality, augmented reality and tourism experience. In Saurabh Kumar Dixit (ed.), The Routledge Handbook of Tourism Experience Management and Marketing, chapter 38 (pp. 439-452). Routledge. -Loureiro, S.M.C. (2021). The Use of Augmented Reality to Expand the Experience in Museums. In Vladimir Geroimenko (ed.). Augmented Reality in Tourism, Museums and Heritage: A New Technology to Inform and Entertain, (chapter 8). Springer.-Loureiro, S.M.C., & Sarmento, E. M. (2019). Social Media in Gastronomic Tourism: Tourists? lifestyle and foodservice tendencies in social media. In Saurabh Kumar Dixit (ed.), The Routledge Handbook of Gastronomic Tourism, chapter 33 (Lifestyle and foodservice in social media). Routledge.

-Loureiro, S.M.C., Roschk, H., Ali, F., & Friedmann, E. (2021). Cognitive Image, Mental Imagery, and Responses (CI-MI-R): Mediation and Moderation Effects. Journal of Travel Research, 61(4), 903-92. doi:10.1177/00472875211004768 -Jimenez-Barreto, J., Loureiro, S., Braun, E., Sthapit, E. & Zenker, S. (2021). Use Numbers not Words! Communicating Hotels? Cleaning Programs for COVID-19 from the Brand Perspective. International Journal of Hospitality Management, 94, 102872 doi: 10.1016/j.ijhm.2021.102872 -Loureiro, S.M.C., Guerreiro, J., & Han, H. (2021). Past, present, and future of pro-environmental behavior in tourism and hospitality: A text-mining approach. Journal of Sustainable Tourism, 30(1), 258-278. doi: 10.1080/09669582.2021.1875477-Bee-Lia Chua, B.-L., Al-Ansi, A., Han, H., Loureiro, S.M.C. Guerreiro, J. (2021). An Examination of the Influence of Emotional Solidarity on Value Co-Creation with International Muslim Travelers, Journal of Travel Research, 61(7), 1573-1598. doi:10.1177/00472875211033357-Loureiro, S.M.C., Guerreiro, J., & Ali, F. (2020). 20 years of research on virtual reality and augmented reality in tourism context: A text-mining approach. Tourism Management, 77 104028. doi: 10.1016/j.tourman.2019.104028-McCarthy, B. (2016). Building Place Brands: There's Nothing Like Australia. SAGE-case study.- Hudson, S., & Hudson, L. (2017). Marketing in action - Hamilton island Best Job in the World campaign. In M. Waters (Ed.), Marketing for tourism, hospitality & events: A global & digital approach (pp. 85-88). SAGE Publications.-McCarthy, B. (2016). Kerry GeoPark: Can European GeoPark Certification Create Competitive Advantage for a Tourist Destination?. SAGE-case study.- Hudson, S., & Hudson, L. (2017). Marketing in action: Hotels responding to 'bleisure' trend. In M. Waters (Ed.), Marketing for tourism, hospitality & events: A global & digital approach (pp. 56-58). SAGE Publications.-Loureiro, S.M.C., Sarmento, E.M., & Rosário, J.F. (2019). Overview of underpinnings of tourism impacts: the case of Lisbon destination. In R. Nunkoo and D. Gursoy (eds.). The Routledge Handbook of Tourism Impacts: Theoretical and Applied Perspectives (Chapter 3). Routledge.

Saunders, M. N.K., Lewis, P. and Thornhill, P. (2019). Research Methods for Business Students. Pearson

Chesser, J. (2016). Human Resource Management in a Hospitality Environment. CRC Press.Hayes, D. & Ninemeier, J. (2015). Human resources management in hospitality. Wiley.Mullins, L. & Dossor, P. (2013). Hospitality management and organisational behaviour. Pearson.Davidson, M., McPhail, R. & Barry, S. (2011). Hospitality HRM: past, present and the future, International Journal of Contemporary Hospitality ManagementKloutsiniotis, P. V., & Mihail, D. M. (2020). High performance work systems in the tourism and hospitality industry: a critical review. International Journal of Contemporary Hospitality ManagementMadera, J. M., et al. (2017). Strategic human resources management research in hospitality and tourism: A review of current literature and suggestions for the future. International journal of contemporary hospitality management.Park, J., & Min, H. K. (2020). Turnover intention in the hospitality industry: A meta-analysis. International Journal of Hospitality Management

AbuKhalifeh, A., Som, A., & AlBattat, A. (2013). Strategic Human Resource Development in Hospitality Crisis Management: A Conceptual Framework for Food and Beverage Departments, International Journal of Management Reviews, 15 (1), 39-45.Bharwani, S. & Butt, N. (2012). Challenges for the global hospitality industry: an HR perspective, Worldwide Hospitality and Tourism Themes, 4 (2), 150-162.Blomme, R., Tromp, D., & van Rheede, A. (2008). Predictors of turnover intentions of highly educated employees in the hospitality industry, Advances in Hospitality and Leisure, 4, 3-28.Chang, S., Gong, Y. & Shum, C. (2011). Promoting innovation in hospitality companies through human resource management practices, International Journal of Hospitality Management, 30 (4), 812-818.Davidson, M., McPhail, R. & Barry, S. (2011). Hospitality HRM: past, present and the future, International Journal of Contemporary Hospitality Management, 23 (4), 498 - 516.Gajjar, T. & Okumus, F. (2018). Diversity management: What are the leading hospitality and tourism companies reporting? Journal of Hospitality Marketing & Management, 27 (8), 905-925.Gursoy, D., Chi, C., & Karadag, E. (2013). Generational differences in work values and attitudes among frontline and service contact employees, International Journal of Hospitality Management, 31, 40-48.Hinkin, T. & Tracey, J. B. (2010). What Makes It So Great? An Analysis of Human Resources Practices among Fortune's Best Companies to Work For. Cornell Hospitality Quarterly, 51 (2), 158-170.Hughes, J. (2002). HRM and universalism: Is there one best way? International Journal of Contemporary Hospitality Management, 14 (5), 221-228.King, C., Funk, D. & Wilkins, H. (2011). Bridging the gap: An examination of the relative alignment of hospitality research and industry priorities, International Journal of Hospitality Management, 30, 157-166.Lolli, J. (2013). Interpersonal communication skills and the young hospitality leader: Are they prepared?, International Journal of Hospitality Management, 32, 295-298.Ma, S. & Trigo, V. (2011). The country-of-origin effect in employee turnover intention: evidence from China?, International Journal of Human Resource Management, 23 (7), 1394-1413.Renwick, D., Redman, T., & Maguire, S. (2013). Green Human Resource Management: A Review and Research Agenda, International Journal of Management Reviews, 15, 1-14.Solnet, D., Kralj, A., & Baum, T. (2015). 360 degrees of pressure: The changing role of the HR professional in the hospitality industry. Journal of Hospitality & Tourism Research, 39(2), 271-292.

- Bryman, A. (2003). Business Research Methods. Oxford: Oxford University Press- Fisher, C. (2007). Researching and writing a dissertation: A guidebook for business students. Essex: Prentice Hall- Veal, AJ (2011) Research Methods for Leisure and Tourism. Prentice Hall.

-Ellet, W. (2007). The case study handbook. USA: Harvard Business Press.- Gummesson, E. (1991). Qualitative Methods in Management Research. London: Sage Publications.- Pidd, M. (2003). Tools for thinking: Modelling in Mangement Science. West Sussex: Wiley.

-Baker, Kevin (2000) Project Evaluation and Feasibility Analysis for Hospitality Operations. Hospitality Press.-Kerkner, H. (2006). Project Management: A systems approach to planning, schedulling, and controlling. New Jersey: John Wiley-Meredith, J. R. & Mantel, S. J. (2006). Project Management: A managerial approach. New Jersey: John Wiley-Teare, Richard, Debra Adams, Sally Messenger (1992) Managing Projects in Hospitality Organizations. Thomson Learning.

-Burton, C. & Michael, N.. (1993). A pratical guide to project management. London: Kogan Page.-Kilmann, R. H et al (1994). Producing useful knowledge for organizations. San Francisco: Jossey-Bass.-Phillips, J. J., Bothell, T. W. & Snead, G. L. (2002). The project management scorecard: Measuring the success of project management solutions. Wolburn: Butterworth Heinemann.-Pinto, J. K. (1998). Project Management Handbook. San Francisco: Jossey-Bass.-Pidd, M.. (2003). Tools for thinking: Modelling in Management Science. West Sussex: Wiley